Return Eligibility

Customers may request a return within 30 calendar days after confirmed delivery, subject to the conditions below.

To be eligible for a return, products must:

• Remain unused and in original condition
• Include original packaging when available
• Not show damage caused by improper use
• Include valid order information

Non-Returnable Situations

Returns may not be accepted for:

• Used or damaged products caused by customer handling
• Items returned without prior approval
• Products missing important components
• Items affected by improper cleaning or care

Return Request Process

Before sending any product back, please contact Zurqanel™ customer support.

Please provide:

• Order number
• Customer name
• Email address used during checkout
• Reason for return
• Photos if the product has an issue

Our team will review your request and provide return instructions after approval.

Return Shipping

Please do not send products back before receiving return instructions from our customer support team.

The registered business address is not automatically the return warehouse address.

Approved return instructions will include the correct return destination.

Refund Process

After an approved return is received and inspected, refunds will be processed to the original payment method.

Refund processing time may vary depending on your bank, payment provider, or card issuer.

Damaged Or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please include:

• Order number
• Photos of the product
• Photos of packaging
• Description of the issue

Our team will review the information and provide an appropriate solution.

Exchange Requests

If you would like to exchange a product, please contact customer support first.

Exchange availability depends on product condition, inventory availability, and approval status.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered fulfillment or shipping preparation, cancellation may no longer be possible.

Customer Support Information